Shipping policy

Last updated: October 8, 2026

Where we ship

We ship to addresses in the United States and Canada.

Shipping cost

Standard shipping with tracking is free on orders shipped to US and Canadian addresses. The shipping cost is always shown at checkout before you pay.

Processing time

Orders ship the next business day (Monday to Friday, excluding public holidays). Orders placed on Friday, Saturday or Sunday ship on Monday. You'll receive a confirmation email when your order is placed, and a second email with your tracking number once it ships.

Delivery time

Delivery takes 6–10 business days after your order has shipped. Delivery times are estimates and not guaranteed; occasional delays can happen due to carrier volume, customs processing or weather.

Orders to Canada

Prices for Canadian addresses are shown in Canadian dollars. Any applicable taxes or import charges that are collected at checkout are shown before you pay.

Tracking your order

Every order includes tracking. You can follow your package on our Track Your Order page (www.coziesleep.com/apps/tracking) or via the tracking link in your shipping confirmation email. Please allow 1–2 business days for tracking information to update.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible at support@coziesleep.com. We can update the address as long as the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, delayed or damaged packages

If your order hasn't arrived within the expected delivery window, or tracking shows it as delivered but you can't find it, contact us at support@coziesleep.com with your order number. We'll look into it with the carrier and help you find a solution. If your package arrives damaged, send us a photo within 14 days of delivery and we'll send you a replacement free of charge.

Multiple packages

Orders with several items may arrive in separate packages. If so, you'll receive tracking information for each shipment.

Questions?

Email us at support@coziesleep.com. We typically respond within 24–48 hours.

CozieSleep · 30 N Gould St, Sheridan, WY 82801, United States